As a small business producing made-to-order prints, The Altered Store offers returns only on damaged products.

• For damaged items, email us within 7 days, including clear photos of the damage.

We only accept returns for:

• Photographic prints that have been damaged during shipping

• Custom orders with confirmed production defects

If approved, we may offer a reprint or a full refund (excluding shipping) or store credit, provided the item isn’t damaged due to customer handling. Returns should be sent with Delivery Confirmation, as we cannot refund lost returns.

Any print defects will be addressed on a limited case by case policy. Write in to alteredstore.global for such queries.

For non-print items, they must be unused, undamaged, and in original packaging to qualify for a

refund.

Gift cards and digital products are non-returnable.